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Important COVID-19 Information for Stanford Health Care Advantage Members

A state of emergency has been declared for the outbreak of novel coronavirus (COVID-19). If you are impacted and need assistance in obtaining medical service or prescription drugs, please contact Customer Service at Toll Free: (855) 996-8422. If you are experiencing a medical emergency, please call 911.

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    Important Disclaimer

    Stanford Health Care Advantage is an HMO plan with a Medicare contract. Enrollment in Stanford Health Care Advantage depends on contract renewal. All Stanford Health Care Advantage plans include Part D drug coverage.

    Members must use plan providers except in emergency or urgent care situations. If a member obtains routine care from an out-of-network provider without prior approval from Stanford Health Care Advantage, neither Medicare nor Stanford Health Care Advantage will be responsible for the costs.

    For more information or assistance, please call Customer Service at 1-855-996-8422
    (TTY: 711). Language assistance services are available, free of charge.

    Every year, Medicare evaluates plans based on a 5-star rating system.

    Stanford Health Care Advantage complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    H2986_21-196 - Last updated 12/28/2020

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